Exchanges and returns

Exchanges and returns

We are happy to offer to you the same terms and conditions for returns and exchanges from the online store and the physical boutique. Within 90 days after the purchanse we will exchange (in store) or reimburse the marchandise if  unused, in original condition, and with the original receipt.

Exceptions:

Not applicable on Vintage yarns and liquidation.
If you can provide your original receipt and we do not have it in our system, we offer you a store credit equivalent of lowest price we had within the year of the products.
No possible returns on books, accessories and wind up skeins.

 

You can come directly to our physical store or send the merchandise to:

La lainerie

3884 Jean-Talon Est

Montréa, Qc

H2A 1Y7, CANADA

 

When we will receive your purchase, after verification of the products returned, we will process to a reimbursment or issue a credit depending of the situation. We will contact you via e-mail at that time. Return fees are at your charge exept in case of our error. Know that we are working really hard on providing you soon with free return labels.

We are not responsable for merchandise being damaged or lost in the transit.

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